FAQs
What is your return policy?
We are happy to accept returns within 30 days of your original purchase, as long as all items are unopened, unused and still in their original packaging.
Please send an email to info@goobybaby.com with your name, original date of purchase, and reason for return. We will then provide you with further instruction to complete the return. Please note: Gooby Baby will not be responsible for return shipping expenses. Upon receipt of the product meeting the requirements, a refund will be processed within 7 days.
We are happy to accept returns within 30 days of your original purchase, as long as all items are unopened, unused and still in their original packaging.
Please send an email to info@goobybaby.com with your name, original date of purchase, and reason for return. We will then provide you with further instruction to complete the return. Please note: Gooby Baby will not be responsible for return shipping expenses. Upon receipt of the product meeting the requirements, a refund will be processed within 7 days.
Has my order shipped?
We will do our best to ship out all items within 3 business days of a completed order. Sometimes, our inventory of certain items has a longer lead time. If we cannot meet this expectation, you will receive an update via the email address you provided at the time of order. All items ship via USPS Priority mail, which takes 1-4 business days after the order has been shipped.
As soon as your order has been processed to ship, you will receive an email with tracking information. Please note that it can take up to 24 hours for tracking information to post on the USPS website.
We will do our best to ship out all items within 3 business days of a completed order. Sometimes, our inventory of certain items has a longer lead time. If we cannot meet this expectation, you will receive an update via the email address you provided at the time of order. All items ship via USPS Priority mail, which takes 1-4 business days after the order has been shipped.
As soon as your order has been processed to ship, you will receive an email with tracking information. Please note that it can take up to 24 hours for tracking information to post on the USPS website.
Do you ship outside of the continental US?
Currently, we are set up to ship only to the continental US. If you live outside of this area, the website will not let you check out. The listed shipping fees will not apply outside of this region. We would be delighted to still have you as a customer, and would be able to facilitate getting you the box you desire. Please send us an email at info@goobybaby.com and we can invoice you for the box you would like to buy, along with the appropriate shipping charges for your address.
Currently, we are set up to ship only to the continental US. If you live outside of this area, the website will not let you check out. The listed shipping fees will not apply outside of this region. We would be delighted to still have you as a customer, and would be able to facilitate getting you the box you desire. Please send us an email at info@goobybaby.com and we can invoice you for the box you would like to buy, along with the appropriate shipping charges for your address.
Where can I find more details on each of the bottles, including care and warnings?
Please use the below links to visit the manufacturer's website for more information.
Dr. Browns Baby® - www.drbrownsbaby.com/
Please use the below links to visit the manufacturer's website for more information.
Dr. Browns Baby® - www.drbrownsbaby.com/
Tommee Tippee® - www.tommeetippee.us/
Munchkin LATCH(TM) - www.munchkin.com/bottles/all-about-latch.html
Phillips Avent - www.usa.philips.com/c-m-mo/philips-avent-baby-products
NUK® - www.nuk-usa.com/
Are the bottles all dishwasher safe?
Yes, all the bottles are made of BPA free material that are dishwasher safe.
Yes, all the bottles are made of BPA free material that are dishwasher safe.
Are the bottles all microwave safe?
Most baby bottles on the market, including the manufacturers of the bottles included in this kit, advise against heating breast milk and baby formula in the microwave. Due to uneven heating profiles, microwaving milk may lead to burns. The best method for warming milk for your baby is to set the bottle in a bowl of hot water for a few minutes, or use a bottle warmer specifically designed to heat bottled milk.
Most baby bottles on the market, including the manufacturers of the bottles included in this kit, advise against heating breast milk and baby formula in the microwave. Due to uneven heating profiles, microwaving milk may lead to burns. The best method for warming milk for your baby is to set the bottle in a bowl of hot water for a few minutes, or use a bottle warmer specifically designed to heat bottled milk.
Can you tell me all the brands that are in the New Mom Essentials Box?
We are constantly searching for the best brands to include in the box, and sometimes that means our inventory changes. If you have a specific question about which brand we are using, please send us an email at info@goobybaby.com and we will be happy to answer any questions you have.
Some products we specifically partner with local and national brands we love. Please visit the product's website for more information about the item and for other products they sell.
Fiddleheads Coffee - https://www.fiddleheadscoffee.com/
Olivu 426 - https://www.olivu426.com/
Earth Mama Organics - https://earthmamaorganics.com/
We are constantly searching for the best brands to include in the box, and sometimes that means our inventory changes. If you have a specific question about which brand we are using, please send us an email at info@goobybaby.com and we will be happy to answer any questions you have.
Some products we specifically partner with local and national brands we love. Please visit the product's website for more information about the item and for other products they sell.
Fiddleheads Coffee - https://www.fiddleheadscoffee.com/
Olivu 426 - https://www.olivu426.com/
Earth Mama Organics - https://earthmamaorganics.com/